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Popular questions
All prices shown on the site are ex VAT. Once you’re signed in to your trade account you’ll see your net price, and VAT at the prevailing UK rate is added at checkout. Your VAT invoice is available to download from Order history.
Trade orders over £200 ex VAT are sent carriage paid. Under £200, carriage is £10 delivered to you, or £14 if we deliver direct to your customer.
Unused stock can be returned within 30 days. Start a return from Order history or call the trade desk and we’ll arrange collection or a returns label.
Apply online in two minutes from the “Apply for a trade account” page. We verify your business and set up trade pricing within one working day.
Yes — request a quote from your account dashboard for project quantities and we’ll respond within one working day with contract pricing.
Call the trade desk on 01889 598630 or email sales@chase-hardware.co.uk. We’re open Monday to Friday, 7:30am–5pm.
Still need a hand?
Our trade desk knows the catalogue inside out — call or email and we’ll sort it.